Bath & Brush

Cancellation Policy

The client will give 48hrs notice should they need to change or cancel an appointment, otherwise we will still have to charge for the appointment. Any severe matting or de-shedding will require extra time and therefore there will be an additional charge for this. Any behavioural issues will also require extra time, and may incur an additional charge to be discussed upon booking. If the dog attempts to bite any of the staff, a muzzle may be used or at the discretion of the groomer, treatment may stop and the client will pay for all work done to that point • If the client’s dog is very nervous, we will of course be gentle and take our time with them, but if we feel they are becoming too stressed we will stop the groom and the client will pay for all work done to that point • If the client’s dog’s behaviour is the cause of any injury to the dog or any staff, the client agrees to cover any veterinary or medical expenses • If the client’s dog appears to have any parasites we will clear them at the client’s expense • If the dog’s health causes concern, will contact the client and, if necessary, obtain veterinary treatment at the client’s expense • If the client fails to collect their dog within 30 minutes after the agreed collection time, they will pay any extra costs due. Please note we may have to adjust collection times during the groom if it is more difficult or taking longer than expected due to coat condition or dog’s behaviour.

Contact Details

• Mortimer Common, Reading RG7 2AG, UK

  07976142267

  info@k9cutsandstruts.co.uk